Frequently Asked Questions

Quick info about replies, quotes, confidentiality, and services

What’s your response time?

I usually reply within 24–48h on business days. For urgent production incidents, mention it in the subject.

How do quotes work?

We clarify the need (30‑min call), then I send a detailed estimate (scope, deliverables, timeline, daily rate or fixed price) and technical prerequisites.

Confidentiality and NDA?

I can sign an NDA. Sensitive information (access, configs) is handled securely and never exposed publicly.

Technologies & scope

DevOps/Infra (Docker, Kubernetes, CI/CD, Linux), Observability (Zabbix, Grafana), Security & IAM (Keycloak, TLS/SSL, RBAC) and Automation (Python, Shell) — not exhaustive.

Maintenance and support

I provide maintenance, monitoring and updates. Support options (hours, SLA) can be defined based on your needs.

Timeline and availability

Flexible availability depending on workload. A schedule is provided with milestones and regular checkpoints.

Payment terms

Fixed price or daily rate, with a detailed quote and purchase order. Invoices and legal notices provided. Down payment possible depending on the project.